I take pride in my work and I want you to love it too! Please let me know within 5 days of receiving your order if you are unhappy so that we can arrange for an exchange or a refund (minus shipping costs). Please contact me for a return authorization before sending items back. All returns must include original packaging. 

Do keep in mind that most of my jewelry is meant to look vintage/rustic/distressed and that you are purchasing an item made by human hands and not a machine. Variations in patina, finish and texture are intentional and a part of the Buffalo Lucy aesthetic. 

PLEASE NOTE: I cannot offer refunds or exchanges on customized/personalized jewelry